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Architecture, latency, and what breaks in production — technical writing for the people actually shipping voice agents on real phone lines.
Latest articles
Orchestrating AI Voice Agents for Production Call Centers
This article details the technical stages and critical considerations for successfully managing AI voice agents from development through robust, scalable, and continuously optimized live operation in call center environments. You will understand the mechanisms behind ensuring reliable and high-performing conversational AI.
7 min readBuilding Voice Agent Function Calling: A Technical Guide
Readers will understand the core mechanisms behind integrating external tools into voice agents, the design considerations for effective function definitions, and strategies for handling the unique challenges of real-time, spoken interactions.
8 min readHow Speech AI Enhances Transcription Accuracy and Speed
This article explains how speech AI technology fundamentally alters transcription services by improving accuracy, speed, and cost-efficiency. Readers will understand the technical underpinnings of modern transcription, from acoustic modeling to linguistic processing, and how these advancements address traditional challenges.
7 min readBuilding an LLM Gateway for Voice Agent Call Scoring
This guide explains the architecture, design principles, and practical considerations for implementing an LLM gateway to automatically score voice agent calls. Readers will understand how to leverage large language models for consistent, scalable, and nuanced call evaluation.
8 min readNew writing
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