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Put your agent on your website

The Embed panel turns an agent into a voice widget you can drop onto a page, so visitors can talk to it without picking up a phone.

4 min readUpdated 26 August 2026

Everything else here assumes a phone call. The Embed panel does not. It describes itself as embedding this agent as a voice widget on your website, with appearance, behaviour and integration settings you can customise.

Open Agents

What you get

The panel offers a Conversation Widget, marked as voice mode and customisable, with a widget preview and the code to place it.

The preview is worth using before the code. It is faster to see the thing in place than to paste a snippet, reload your site, and discover the colour is wrong.

It is the same agent

The widget runs the agent you are looking at. The same instructions, the same knowledge base, the same tools.

That is convenient and it is also the thing to think about. A visitor on your pricing page is in a different situation from someone who rang your number, and an agent that opens with a greeting written for a phone line can read strangely in a box on a web page.

Tip

If the same agent serves both, say so in the instructions: how to open differs between a caller who dialled and a visitor who clicked. If the two jobs diverge much beyond that, use two agents.

Before you ship it

  • Try it on a phone browser, not only a laptop. Microphone permission prompts behave differently.
  • Check what happens when someone denies microphone access. That is a real path and it should not look broken.
  • Listen to the greeting in the context of the page it sits on.

Common questions

Do I need a phone number to use the widget?
No. The widget runs over the web. A phone number is only for the telephone network.
Can one agent serve the website and a phone line?
Yes, the same agent does both. Whether it should depends on how far the two jobs diverge.
Do widget conversations show in the call log?
Yes. They are conversations with the agent, so they appear alongside phone calls with their own transcripts and costs.

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