Sending SMS
Send a text by hand and see everything your agents and campaigns have sent, all in one log. Requires a connected Twilio account.
3 min readUpdated 26 August 2026
SMS in the sidebar does two things: sends a message directly, and shows everything sent from your calls, campaigns and agents in one place.
The page states its own prerequisite at the top, and it is the whole story if the page seems inert: it requires a connected Twilio account. That connection is made on the Integrations page, not here.
Sending one by hand
- To. The page asks for E.164 format and gives the example +15551234567. That means a plus, the country code, then the number, with no spaces or dashes.
- Message. There is a character counter, with a limit of 1600.
- Send message.
Careful
E.164 is not a suggestion. A number without the country code will not reach anyone, and a local format that looks right to you is the most common reason a send fails.
The log
The right side is a log rather than a sent folder. The page describes it as covering messages you send here as well as those your agents and campaigns send.
That matters when something goes out that you did not send personally. This is where you find it, which makes it the first place to look when someone asks what a customer was told.
Messages and Campaigns
The page has two views. Messages is the individual log. Campaigns groups what went out as part of a campaign, which is the more useful view once you are sending at volume.
Common questions
- Why can I not send a message?
- The page requires a connected Twilio account. Connect it on the Integrations page, under Twilio (SMS), with your Account SID, From number and Auth Token.
- What format should the number be in?
- E.164: a plus, the country code, then the number. The page gives +15551234567 as the example.
- Do messages sent by my agents appear here?
- Yes. The log covers what agents and campaigns send as well as what you send by hand.
- How long can a message be?
- The counter goes to 1600 characters. Long messages are split by carriers, so shorter is usually better for both cost and readability.
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