Analytics and call history
What happened on your calls and what it cost.
- Reading your call history
Every call carries a transcript, a recording, sentiment and its own cost breakdown. Which view answers which question, and how to find the call that explains a bad week.
- The Overview page
Seven numbers and one chart, for the daily glance that tells you whether anything needs attention. Including the detail that trips people up: the page carries two date ranges, not one.
- Collected Data: reviewing what your agents captured
Every field your agents capture lands here as a row. How flagged fields are decided, how to correct and verify one, and what the three export formats give you.
- The Analytics dashboard
Three charts that answer the questions Overview only raises: how volume moved, how callers felt, and how calls actually ended.